General information:

To inquire about your order information, please contact our customer support by submitting a contact form or via email at: [email protected]

Collaborations & Promotions:

If you’re a professional lifestyle and fashion content creator and would like to collaborate with us, please fill out this contact form and we will contact you.

Wholesale & Retail:
If you are a wholesaler or retailer and you would like to distribute our products, we are open for partnerships, contact us at: [email protected]

Payment Methods

How can I pay for your products?
We accept PayPal, and all major debit or credit cards such as VISA, MasterCard, Maestro, Amex and more.

A discount code isn’t working, why?
Some of our discounts have minimum purchase prices or are for specific items! They also won’t combine with and current sales we have on our site! If you want more info on your discount code and how it can be used pop onto the chat or email [email protected]

Also, please note, we only allow ONE discount code per order!

Do you have special offers & discount codes?
To help our customers save money on their favourite items, we offer free shipping, 10% off the first order & more. Visit Our Discounts page to learn more.

I have problems with the payment process. Help me.
If you experience any problems concerning the payment, please contact us via email [email protected] and provide as much information about your order as you can. We’ll do our best to fix the problem as soon as possible.

Can I pay using Paypal without a Paypal account?
Yes. A common misunderstanding is that a Paypal account is needed in order to make payments through Paypal. This is incorrect, even without a Paypal account, you can still make payments through Paypal, all that is needed is a valid Debit/Credit card.

Shipping & Delivery

Can I get free shipping?
We offer free shipping for all orders above $50 USD / 50 EUR / £40 GBP / $60 AUD / $60 CAD.

How much does the shipping cost?
Shipping expenses depend on the country you live in. The price will be shown to you before submitting the purchase during the checkout process.

Do you offer express shipping?
Yes, we offer a worldwide express shipping option. Express shipping partners may vary depending on the region and country.

Do you cover customs/import fees?
No, we do not cover customs/import fees. The payment of customs/import fees is the responsibility of the importer and is levied based on the laws of the destination into which the products are being shipped.

What countries do you ship to?
We ship to the majority of countries worldwide.

How long does the shipping take?
If you live in Europe, the shipping may take 4-9 business days. However, if you live the USA or Canada, it may take 5-12 business days for the parcel to reach you. Please keep in mind that times of delivery can be affected by the busy seasons such as Christmas or other holidays, which may cause a slight delay.

I have not received my order even though the estimated delivery time has passed. What do I do?
If your item is taking too long to arrive, please contact us via email [email protected] We will immediately offer a solution.

Can I get the tracking information?
We ship all of our orders with fully tracked mailing services. You should have received your tracking number in your shipping confirmation email.

Returns & Refunds

I want to return the item. How can I do it?
Simply contact us via email [email protected] with a reason for your return. We will be happy to help.

Are returns free?
No, please consider that all the shipping expenses for returning the item remain the responsibility of the customer.

When can I return the item?
Please visit our return policy page to learn more about all the cases when a return is eligible.

Our Leather

What is Crazy Horse Leather?
Despite the name, Crazy horse leather is actually a cow leather. It is also referred to as “saddle leather”, and is made by applying a specific wax to a full grain leather surface that has been buffed and smoothed out. The leather has been treated to look and feel aged while retaining its toughness. The more you use it, the better and more unique it looks.

What makes Crazy Horse Leather so special?
The important feature is the wax, which is highly resistant to water and other liquids. So, when applied to leather it protects the leather fibers far better than other substances used on common leather items. Crazy horse leather is able to withstand much greater amounts of what usually becomes an issue for most other types of leather, wear and tear marks, and corruption of the leather. It also doesn’t stain fabrics or clothing. Because of this, it is the ideal choice of leather for making vintage style leather bags. Every crazy horse leather bag is unique due to their individual manufacturing process, and the fact that they are made completely of natural material, therefore each bag is made with a slightly different color.

How is Crazy Horse Leather made?
Crazy horse leather is made by applying a special kind of wax to a full grain cow leather surface that has been smoothed out. Through the application of the wax, plays a very distinctive role in the uniqueness of crazy horse leather. It will cause small changes to the material’s shape and appearance. This gives it a timeless look which ages beautifully over time.

What are the advantages of Crazy Horse Leather?
As we mentioned before, each bag is unique due to special wax and manufacturing. This application makes every bag distinctive. They are durable and wear-resistant, and the wax protects the leather from water or moisture related damage.
Through daily wear, naturally, the crazy horse leather may gather some scratches. The rubbed and scratched areas may change in shades of color, but this will only enhance the bags vintage look.

Product Care

How do I clean my leather bag?
Put the leather cleaner on cloth and wipe on the surface softly and uniformly .Keep the product away from water.
Remember, good leather that has been taken care of well, will age like fine red wine.

What happens if the leather gets very wet?

When your bag gets wet, keep things simple. Refrain from using things like hair dryer to evaporate the water, as this can alter the leather’s properties, resulting in discoloration and uneven tightness. A dry cloth and airing the bag will do just fine.
If the leather gets too dry, you can purchase natural leather cream to apply on the bag to moisturise the leather.

In general, refrain from using detergents or chemicals. Use a damp cloth to wipe clean.

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